I.C.T Strengthens Collaboration for Better Customer Service

At 2:00 p.m. on August 31, 2026, I.C.T team gathered in the multifunctional conference room for a company-wide meeting on the latest employee income mechanism. The meeting also covered business collaboration, order coordination, and the Engineering Department’s responsibilities throughout pre-sales, project execution, and after-sales service.

The updated income mechanism is designed to build a clearer connection between employee contribution, teamwork, and income growth. I.C.T encourages every team member to take responsibility, improve professional capabilities, and create greater value through both individual performance and cross-department cooperation. The goal is not only to support employee development, but also to create a positive cycle in which employees and the company grow together.

Business collaboration was another important topic during the meeting. An order is never completed by one person or one department alone. From the first Customer inquiry to final equipment delivery, sales, technical, procurement, production, quality control, logistics, and engineering teams must work closely together. Clear communication and timely information sharing help reduce misunderstandings, identify potential risks earlier, and keep every project moving according to schedule.

The meeting also emphasized stronger order coordination. For complete SMT, DIP, coating, and automated production line projects, each order may involve equipment configuration, factory layout, technical confirmation, production scheduling, acceptance testing, packaging, shipping, installation, and training. Every stage affects the next. By strengthening internal coordination, I.C.T aims to improve order execution efficiency and provide Customers with a smoother and more reliable project experience.

The Engineering Department plays an essential role throughout this process. During the pre-sales stage, engineers support production requirement analysis, equipment selection, capacity evaluation, and complete line planning. During project execution, they assist with technical confirmation, machine testing, Customer acceptance, and installation preparation. After delivery, the engineering team provides onsite installation, commissioning, operator training, troubleshooting, and long-term online technical support.

Through this meeting, I.C.T further clarified how employee growth, business collaboration, order execution, and engineering service are connected. Stronger internal cooperation ultimately creates greater value for Customers through faster responses, more accurate solutions, smoother project delivery, and more dependable technical support.

As I.C.T continues to serve electronics manufacturers worldwide, the company will keep improving its internal collaboration and service mechanisms. With shared goals and coordinated action across departments, the I.C.T team is ready to deliver more professional production solutions and long-term support for every Customer.