I.C.T Engineering Department Rewards Senior Engineers for Strong Pre-Sales Technical Support

To further strengthen technical service and customer support, the I.C.T Engineering Department recently issued special rewards to senior engineers who provided outstanding pre-sales technical support for the sales team. This incentive policy is designed to encourage engineers to take a more active role in project communication, solution design, technical analysis, and customer service. For I.C.T, every SMT machine project is not only a product inquiry, but also a complete technical solution that must match the customer’s production needs, factory conditions, process requirements, and long-term development plans.

During the pre-sales stage, senior engineers work closely with the sales team to analyze customer requirements, confirm technical details, design suitable production line solutions, and provide professional suggestions for equipment selection. Their support helps customers better understand the whole SMT production process, including printing, placement, reflow soldering, inspection, handling, and related automation equipment. With strong technical backup, the sales team can respond to customers more accurately and efficiently, while customers can make purchasing decisions with greater confidence. This cooperation also reflects I.C.T’s belief that professional service should begin before the order is confirmed, not only after the equipment is delivered.

The reward program is not only a recognition of individual engineers, but also an important step in building a stronger service-oriented team. I.C.T will continue to encourage close cooperation between the engineering department and the sales department, ensuring that every customer receives professional, reliable, and practical technical support. With stronger engineering capabilities and a customer-focused service system, I.C.T will keep supporting global electronics manufacturers with high-quality SMT machine solutions and full factory services. Our goal is clear: to serve both new and long-term customers well, and to make I.C.T one of the most trusted partners in the electronics manufacturing industry.