Professional SMT Technical Support Across Every Stage of Your SMT Solutions

In today’s electronics manufacturing environment, equipment alone is not enough. What really makes a production line stable and reliable is the technical support behind it.

At I.C.T, we provide not only SMT line, DIP assembly line, and coating line equipment, but also a complete service system covering pre-sales, delivery, and after-sales support — ensuring every project runs smoothly from start to long-term production.

Pre-Sales: Building the Right Solution

Our support starts with understanding your real needs. Instead of offering standard configurations, our engineering team works closely with you to evaluate your products, production capacity, and factory conditions.

Based on this, we design a customized production line solution. For high-reliability applications, we integrate SMT, DIP, and coating processes into one complete line, while also leaving room for future upgrades and higher precision requirements.

This capability is backed by a strong technical team. In the first quarter alone, our pre-sales engineers achieved excellent results in supporting customer projects — Tony reached RMB 10 million, Peter RMB 5 million, and Roka RMB 3 million in supported project value — reflecting both their expertise and customer trust.

In-Sales: Smooth Delivery and Fast Start-Up

During production and delivery, our engineers stay involved throughout the entire process. From equipment manufacturing to on-site installation, commissioning, and line testing, every step is carefully managed.

We also support system integration when needed, including MES connection and data linkage. With proper planning, production lines can complete validation quickly and move into stable operation without unnecessary delays.

After-Sales: Training That Works

Many customers are concerned about operating SMT equipment without prior experience. At I.C.T, we solve this with practical, hands-on training.

We follow a service approach of “customized planning + full-cycle support.” Training covers operation, maintenance, and troubleshooting, with engineers guiding your team step by step on-site.

The standard training period is about two weeks, and we adjust it based on your team’s experience and production plan. With a clear installation plan and close on-site support, we help you start production quickly while minimizing disruption.

At I.C.T, technical support is not an extra service — it is part of the solution. From the first discussion to long-term operation, we stay with you to make sure your production line runs reliably and confidently.